What should I do if my order shows as delivered but I haven't received it?Updated a year ago

If the delivery status of your order is marked as 'delivered' but you have not received it, please check with any reception or neighbors that might have received the package on your behalf. 

If the package is still unlocated, please contact our Customer Support team with your order number and we will assist you in resolving the matter as quickly as possible. Your patience and communication are greatly appreciated during this process.